Effective Date: [2026-01-23]
Last Updated: [2026-01-23]
Salt and Pepper Concrete Flooring (“we,” “us,” or “our”) operates the website https://saltandpepper.testplace.website (the “Site”). We are based in Vancouver, BC, Canada. This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of personal information we receive from users of the Site.
We are committed to protecting your privacy and handling your data in an open and transparent manner. By using the Site, you agree to the collection and use of information in accordance with this policy.
1. Information Collection and Use
While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This information is collected only when voluntarily submitted, typically through our contact form or estimate request form. Personally identifiable information may include, but is not limited to:
- Your name
- Email address
- Phone number
- Postal address (for service area verification and estimates)
- Project details and messages you submit
2. Log Data and Analytics
Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, and other statistics. This information is used to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. It is not linked to any personally identifiable information.
3. How We Use Your Information
The information we collect is used for the following primary purposes:
- To respond to your inquiries and provide customer service.
- To communicate with you about your project, estimate, or request.
- To improve our Site, services, and customer experience.
- For internal record-keeping and administrative purposes.
- To comply with applicable laws and regulations in British Columbia and Canada.
4. Information Sharing and Disclosure
We value your trust. We do not sell, trade, or rent your personal information to third parties.
We may share your information only in the following limited circumstances:
- Service Providers: We may employ trusted third-party companies and individuals to facilitate our Site (“Service Providers”), to perform Site-related services (e.g., hosting, analytics), or to assist us in analyzing how our Site is used. These third parties have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
- Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
5. Data Security
The security of your personal information is important to us. We strive to use commercially acceptable means to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use strong security practices, we cannot guarantee its absolute security.
6. Your Rights (Canada)
As a resident of Canada, you have certain rights regarding your personal information. You have the right to:
- Access: Request information about how we have collected and used your personal data and request a copy of the data we hold.
- Correction: Request correction of any inaccurate or incomplete personal data we hold about you.
- Withdrawal of Consent: Withdraw consent for the collection, use, or disclosure of your information, subject to legal or contractual restrictions.
- Complaint: Lodge a complaint with the Office of the Privacy Commissioner of Canada if you believe we have violated your privacy rights.
To exercise any of these rights, please contact us using the details provided at the end of this policy.
7. Links to Other Sites
Our Site may contain links to other sites that are not operated by us (e.g., industry associations, material suppliers). If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services.
8. Children's Privacy
Our Site is not intended for individuals under the age of 19 (“minors” in BC). We do not knowingly collect personally identifiable information from minors. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us. If we become aware that we have collected personal information from a minor without verification of parental consent, we will take steps to remove that information from our servers.
9. Changes to This Privacy Policy
This Privacy Policy is effective as of the date stated at the top and will remain in effect except with respect to any changes in its provisions in the future, which will be in effect immediately after being posted on this page.
We reserve the right to update or change our Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.